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AALL Continuing Professional Education Programs

Excellent Customer Service @ Your Law Library

Web-based interactive program that provides an introduction to basic customer service. The program is intended for new staff, paraprofessional staff, and others who work at service desks within law libraries who want or need a customer service refresher. AALL Members Only

Date: September 1, 2008 

AALL Spectrum Articles

It's 10 a.m.--Do You Know Your Client's Information Needs?

How user needs surveys can help law librarians offer personalized service

by Barbara Fritschel

AALL Spectrum, November 2009, vol. 14, no. 2

Getting Personal

Understanding personality types for better communication

by Monice M. Kaczorowski and Holly Pinto

AALL Spectrum, February 2009, vol. 13, no. 4

Am I Obsolete?

How customer service principles ensure the library’s relevance

By Mark P. Bernstein

AALL Spectrum, November 2008, vol. 13, no. 2

A Walk in the Stacks

Real-life scenarios and how to deliver good customer service in them

by Patricia A. Garvey

AALL Spectrum, June 2008, vol. 12, no. 8