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AALL Continuing Professional Education Programs

Conflict Resolution - In Search of the Holy Grail: "Your Mother Was a Hamster and Your Father Smelt of Elderberries!"

Video-taped program teaches how to resolve typical library conflicts by identifying and managing the styles of avoidance, accommodation, collaboration, compromise, and competition. Video clips, skits, and dialogue demonstrate different methods of handling conflict situations. AALL Members Only

Date: July 13, 2008

Challenging Conversations

Video-taped program explores the dynamics at play in challenging conversations and gives you specific strategies and techniques to improve your ability to plan for and conduct challenging conversations in the law library and university environments. The program features two brief vignettes acted out by academic law librarians. AALL Members Only

Date: February 19, 2007

The Creative Conflict Resolution Toolbox

Audio recording will help law librarians identify true conflict and teach effective conflict resolution skills. Susan Freeman from WorkWise Partners discusses creative tools that can be used to resolve conflict. AALL Members Only

Date: November 10, 2006